Utilities 400 and GDPR

We value your privacy and want to be clear about the data we collect, how we use it and your rights to control that information.

General Data Protection Regulation (GDPR) legislation is a set of laws passed by the European Union.  These laws will come into effect on the 25th May 2018. 

We believe all Utilities 400 stakeholders have the right to these standards of protection.  We respect your personal data.  We will never sell it to third parties. 

To support our GDPR activities, please find an FAQ on Privacy:    

The information we collect

Our software will not record information on functional or usage activities.  We collect the appropriate data required to complete the business activity in questions.  For customer support we collect data such as Name, Email Address, Job Title and Phone Number.  For marketing we collect data from opt-in marketing activities such as webinars, competitions and events.  These will include Name, Job Title, Email Address and Phone Number.  For B2B and partner activity, the information stored will include the above plus appropriate business information.  All information is securely stored on our database(s) and used for appropriate business requirements. 

Data Security

Utilities 400 is committed to protecting the security of your personal information.  While no service is completely secure, Utilities 400 take precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction.  Where we deem necessary, your data will be encrypted and help behind a password wall.

Storage and Retention

Personal data collected by Utilities 400 will be stored and processed in the United Kingdom.  Utilities 400 will retain your personal information for as long as we deem it necessary to support and conduct business activities and to inform and update you.  Should you like to learn more about data retention, please send an email to info@utilities400.com
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Your Rights

We want you to be in control of how your personal information is used by us. Subject to local law, you can do this in the following ways:

• you can ask us for a copy of the personal information we hold about you;
• you can inform us of any changes to your personal information, or if you want us to correct any of the personal information we hold about you;
• in certain situations, you can ask us to erase, block or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information; and
• in certain situations, you can also ask us to send the personal information you have given us to a third party.

Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. Moreover, where we process your personal information based on legitimate interest or the public interest, you have the right to object at any time to that use of your personal information.

We rely on you to ensure that your personal information is complete, accurate and up to date.  Please do inform us promptly of any changes to or inaccuracies in your personal information by contacting info@uti400.com

Your Choices

If you wish to access, edit or remove your information/personal data, please contact us on info@uti400.com  We are committed to your privacy and endeavor to respond to your request within 30 days.

You can opt out of receiving direct marketing communications from Utilities 400 by following the instructions included within the marketing correspondence via the "unsubscribe" tab.  We respect your choice and will stop sending you these types of email immediately.  

​Using your Data

Utilities 400 will only use your data for purposes of conducting business.  These activities will include sales, support and marketing.  Your data privacy is important to us and will be stored and used internally.  We will not sell this data to third parties.